Privacy & Cookie Policy

1. About This Policy

Northern Escalator Installations Limited ("NEI", "we", "us", or "our") is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and share information when you visit our website or engage with our services.

Northern Escalator Installations Limited is registered in England and Wales. If you have any questions about this policy, please contact us at info@northerninstallations.co.uk.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and company name when you submit an enquiry or request a quote.
• Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs.
• Technical data — IP address, browser type, device type, and operating system.
• Communications — records of any correspondence you send us.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations for our services.
• Improve and maintain our website and services.
• Send relevant communications where you have provided consent.
• Comply with our legal obligations.

Our legal basis for processing personal data is primarily our legitimate business interests, performance of a contract, or your explicit consent.

4. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share information with:

• Service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Professional advisers such as lawyers or accountants where required.
• Regulatory authorities where required by law.

5. Data Retention

We retain personal data only for as long as is necessary for the purposes described in this policy, or as required by law. Enquiry and contact data is typically retained for up to 3 years. You may request deletion of your data at any time by contacting us.

6. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability in a machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@northerninstallations.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience.

You can control and delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

8. Third-Party Links

Our website may contain links to third-party websites (including LinkedIn and Google Maps). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure and we cannot guarantee the security of data sent to us online.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

For any questions or concerns regarding this policy, please contact: